It is the hirer’s responsibility to insure the instrument against loss or damage while at home or off their premises during the rental period
A rental instrument can usually be added to your household contents insurance policy, but please check with your insurer.
Any loss or damage to the instrument will be charged to you. In the event of total loss, the replacement fee will be the full retail cost of either an identical instrument or a like-for-like replacement by the same manufacturer (or as close as we can achieve).
During the rental period the instrument remains the property of De Rosa Music Ltd. You cannot sell the instrument or re-rent it to another party. The person on the rental agreement (or their estate) remain liable for the cost of the instrument during the rental period.
If there are any changes to direct debit information, please let us know as soon as possible so we can continue taking the monthly balance.
Continual/ongoing payment problems may lead to us asking for the instrument to be returned to us immediately (at your expense). Any outstanding rental fees accrued would still be due under these circumstances.
We debit the payment card details presented at the time the rental agreement/contract is set up, we then collect fees on a monthly basis via Direct Debit. The first Direct Debit payment is taken 1 calendar month after the initial payment – or as close to 1 month as practically possible. Occasionally there are times when a payment may be taken 1 – 2 working days before or after the monthly anniversary. Examples of this would be where the monthly anniversary falls on a Sunday or public holiday and in the month of February e.g an anniversary date of the 30th of each month would be taken on the 28th of February (or the 29th in a leap year).
When rental instruments require repairs, you can bring them into the shop, and we can give them to our engineer who provides a quote before work starts. Turn around time for repairs is approximately 1 week.
If , during the rental period, the instrument has stopped working due to wear & tear, the repair will be free of charge to the hirer, however there will be a charge for instrument mishandling.
In such cases repairs will be charged to you after notification. We try to loan you an alternative instrument from stock should the rental instrument require maintenance, but we are not obliged to and/or may not be able to do so. Any loan instrument is dependent on stock availability at the time. For this reason we recommend an annual service at least or more regular servicing organised by you.
We sell cleaning kits for brass and woodwind instruments as well as individual items. Please ask staff for details.
Any routine maintenance of the rental instrument is included in your monthly rental fees. For all Brass and Woodwind instruments, we recommend at least an annual check-over by our engineer (at our cost).
This is the minimum recommendation, it also allows the engineer to correct small problems to allow you to enjoy a fully functioning instrument. If you need an instrument for a forthcoming exam, please leave at least 2-3 weeks minimum before the exam date to organise service work.
Exceptions where the hirer will be expected to contribute to an engineers fee are where careless use, mishandling or accidental damage have occured. Damage and causes of said damage are assessed by an independent engineer.
The rental agreement is a hire agreement regulated by the Consumer Credit Act.
The rebate must be used to make an instrument purchase within 7 calendar days of the instrument being returned to us otherwise it becomes invalid.