Terms and conditions of the school

Derosa Music Academy Terms and Conditions


First term Academy FEES are invoiced at the point of Enrolment. The term fees are payable in advance at the start of each term either in FULL or via Direct Debit . Invoice Fees vary based on the length of each term. We run our term dates in parallel with state school terms. Payment can be made by debit card, credit card, online, BACS or Direct Debit. If you wish to pay cash this will need to be done in store.


If a pupil is absent;

  • We require 7 Working Days notice to avoid losing the lesson
  • Lessons missed cannot be refunded
  • In certain circumstances we may be able to offer an alternative time if space is available but this is not guaranteed

If our teacher is absent;

  • We will either arrange for an alternative teacher to take the lesson
  • Offer a make up the lesson at a future date
  • If either of the above is not possible, offer you a refund for any lessons missed in the form of a lesson credit. Credits are calculated at the end of the term. All attendance records are kept for invoicing and future reference. This source of information is used for any queries regarding your lessons and refund calculations

In the event of bad Weather;

If we feel it is necessary to close the school due to bad/severe weather conditions and for the safety of all pupils, teachers & staff, we will offer an alternative lesson in the holidays.
If you are unable to make this lesson unfortunately we are unable to refund or credit the lesson.

The same condition will apply where there are any other circumstances that we could not have foreseen & are beyond our control.


Please be aware of the following;

  • In the event that you want to leave the Academy we will be sorry to see you go.
  • Once the term has started we are unable to offer a refund if you decide to leave.
  • Please notify us before the end of the current term. Simply advise us via email, text or in person.
  • If you do not let us know you are leaving in advance of the following term, you will be charged an additional 2 lessons in lieu of you not allowing us to offer your space to another pupil.
  • If you choose to leave before the end of term, a refund will only be raised once your previous lesson space has been occupied by another student.



All teachers are DBS checked. They work within a safe guard policy details of which can be seen here.

Every care is taken to ensure the health and safety of your child whilst on our premises. Derosa Music is only responsible for your child when in a Derosa Music lesson.

We are unable to provide any form of supervision before or after the lesson. Students remain in the care of accompanying adults before and after lessons. Parents / Carers are requested to arrive a few minutes before the lesson starts and a few minutes before the lesson has finished. We ask parents not to enter lessons without prior permission as this can become disruptive for both teacher and pupil.

This ensures a smooth and safe transition between lessons.

Health and safety is a responsibility we take seriously. Please bring to our attention anything that may give you cause for concern. Please note we may not have a qualified First Aider on site.


We provide Pianos and Drum Kits for lessons.
All other instruments Pupils are expected to bring their own instruments.

  • Derosa Music is also fully operational retail shop.
  • You can buy or rent instruments from us.
  • We offer a price match policy where possible.
  • All of our product prices are inline with nationwide online prices.

West Wing, The Water House, Water Lane, Bishops Stortford, Hertfordshire, CM23 2JZ​
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01279 465155 | Email Us
De Rosa Music