Terms & Conditions

TERMS & CONDITIONS

TUITION FEES

TUITION FEES are invoiced at the point of enrolment. We invoice for however many weeks are left of the current academic term. Once you have joined you will then have an opportunity to take advantage of our Direct Debit scheme and continue to pay termly or pay monthly. Fees are collected via GoCardless.

Existing customers fees must be collected via GoCardless in preparation for the following terms lessons. This is around 4 weeks before the end of term enabling you to give us notice if you are not returning. Alternatively you can pay via a super low cost payment plan of 12 equal instalments. If you choose not to go onto one of the Direct Debit scheme’s we will charge a £25 admin fee per term.

Fees are collected on the 1st of the calendar month.

We run our term dates in parallel with state school terms published by Hertfordshire county council.

It is the customers responsibility to cancel the Direct Debit upon leaving.

Where we are required to give you a refund for a lesson, this will be done via your Go Cardless Account or via debit or credit card. Your card can be stored via our Bank Grade PCI DSS Level 1 Payment Providers IN preparation for future refunds.

Any over payments that have occurred due to non cancelation of your Direct Debit will be refunded less a £25 admin fee.

MISSED LESSONS & REFUNDS

If a pupil is absent;

Lessons missed will not be refunded
If you cannot make a lesson we will offer a virtual lesson via zoom
In certain circumstances we may be able to offer an alternative time if space is available but this is not guaranteed
A tutor will record a summary of what would of been taught and send to you.

If our teacher is absent;

We will either:

Arrange for an alternative teacher to take the lesson
Offer a make up lesson at a future date
Offer a refund

NOTICE PERIOD

In the event that you want to leave the Academy we will be sorry to see you go.
We require a one months notice period, equivalent to 4 weekly lessons.
Simply advise us via email, text, phone or in person of your intention to leave.
You can leave immediately but only the balance after the 4 lessons have been deducted would be refundable.

FIRST AID ON SITE

Health and safety and first aid is a responsibility we take seriously. Please bring to our attention anything that may give you cause for concern.

Please note we may not always have a qualified First Aider on site.

SAFEGUARDING

All teachers are DBS checked. They work within a safeguard policy.

Every care is taken to ensure the health and safety of your child whilst on our premises. Derosa Music is only responsible for your child when in a Derosa Music lesson.

We are unable to provide any form of supervision before or after the lesson. For this reason, students remain in the care of accompanying adults before and after lessons. Parents / Carers are requested to arrive a few minutes before the lesson starts and a few minutes before the lesson has finished. This ensures a smooth and safe transition between lessons for all students.

Please do not leave your children unattended before or after lessons as we do not offer childcare facilities. In cases where you are unavoidably detained (e.g. traffic or emergency) please contact the shop and let us know.

We ask parents not to enter a students lesson without prior permission as this can become disruptive for both teacher and pupil. This may also cause safeguarding issues in the case of group/band lessons.

FORCE MAJEURE

In the event of bad/severe or extreme weather conditions (hot or cold) or any other external factors beyond our control;

If we feel it is necessary to close the school due to bad/severe weather conditions and/or for the safety of all pupils, teachers & staff, we will offer an alternative lesson in the holidays or lessons via Zoom. By the nature of this decision we are unlikely to be able to make this decision in advance of the day it may occur.

If you are unable to make this alternative lesson, unfortunately we are unable to refund or credit the lesson.

The same condition will apply where there are any other circumstances that we could not have foreseen & are beyond our control.

Students take the stage at The Troubadour in LA

Terms & Conditions