Refund and Returns Policy
Cancelling and Returning Goods if You Change Your Mind
Goods Purchased In-Store
Within 7 days of purchase, we are happy to exchange or give you a refund with vouchers for any item you purchase. Just return the item to our store, unused, in its original undamaged packaging, along with the receipt and we’ll be happy to exchange the item for something more suitable or give you a refund in Derosa Music vouchers. We do not give cash refunds in cases of ‘change of mind’ for goods purchased in-store.
Goods Purchased from our website or via the telephone
- You have a legal right to a “cooling-off” period of 7 days within which you can cancel your order. This period begins once your Order is complete. You may also cancel for any reason before We send the Order Confirmation. The 14 Days period is for new and used goods.
- If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 7 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
- If you wish to exercise your right to cancel you must inform us of your decision within the cooling-off period. You may do so in any way you wish. Cancellation by email or by post is effective from the date on which you send Us your message. You will need to provide Us with your name, address, email address, telephone number, Order Number and Proof of Purchase.
- We do not accept returns of software, music books, CD’s, DVD’s, or consumables unless found to be faulty in which case a replacement product of the same title will be supplied.
- We do not accept refunds on products specifically ordered to your specification
- You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location. Please note that you must bear the costs of returning Goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
- You may return Goods to Us in person during Our business hours or you may return them by post or another suitable delivery service of your choice. Returns must be sent to our shop address.
- Refunds will be issued to you within 14 calendar days on the card used for payment.
- Refunds will be subject to reasonable deductions if the goods have been damaged due to excessive handling.
Events
GUITAR MASTERCLASS WITH MICHAEL BLACKMAN
Guitar Masterclass
MONDAY 17TH AUGUST TO FRIDAY 21ST AUGUST 2026
Join us for week long Guitar 'Masterclass' workshops at DeRosa Music Bishops Stortford. Lead by our experienced tutor Michael Blackman, these sessions are designed specifically to help you brush up on your all round guitar knowledge and technique.
Whatever genre it is you play or are interested in, these workshops have you covered asa they focus on daily techniques, performance coaching, music theory and the opportunity to play/jam together with your workshop peers.
Open to all ages - children aged 7+, teenagers and adults
(Please note these sessions are not suitable for absolute beginners with no experience playing guitar. Students will need to be confident reading tab and playing chords)
Modules include
- Guitar Care and Equipment Management
- Guitar Soloing Technique and Using Scales effectively
- Picking Techniques
- Guitar Effects Pedals and Boards
- How to restring your Guitar
Work shops will be organised into groups by age between the hours of 10am to 5pm every weekday
Beginners (Age 6 to 12 years) - 10am to 1pm, Monday to Friday
Intermediate - (Age 13+) - 2pm to 5pm, Monday to Friday
Adult Classes (18+) - Please register your interested for adult classes with us by emailing us on sales@derosamusic.co.uk or calling us on 01279 465155. We are currently generating interest for these classes, once we have enough students we can then run evening classes for adults.
Register your interest now either online or via the booking link. If you would like more information or to be added to the waitlist, please email us at sales@derosamusic.co.uk or call us on 01279 465155.
BOOKING PRICE OF £150 FOR THE WEEK
BOOK YOUR SLOT HERE
Events
DEROSA DRUM 'CRASH COURSE' WITH DALE GUYTON
DRUM 'CRASH COURSE'
MONDAY 17TH AUGUST TO WEDNESDAY 19TH AUGUST 2026
OR
MONDAY 24TH AUGUST TO WEDNESDAY 26TH AUGUST 2026
Drum tutor Dale Guyton will be running a 3 day 'Crash Course' for drummers for all of abilities.
There will be a beginner group aimed at those who have never played drums before and an intermediate group for those looking to brush up on their techniques or work towards their exams.
Whatever level of playing you are working towards, these classes will have you covered!
Modules Include
Group 1 - Beginner
- Rhythm and timing
- Basic rudiments and learning songs
- Reading drum music
- Basic fills
- Phasing
Group 2 - Intermediate
- Timing and feel
- Intermediate Rudiments
- Learning songs
- Sight reading
- Intermediate fills
- Phasing
- Creating your own drum fills and writing original parts
Work shops will be organised into groups by ability/age group between the hours of 10am to 5pm each day
Beginner - 10am to 1pm, Monday to Wednesday
Intermediate - 2pm to 5pm, Monday to Wednesday
Choose your week (Monday 17th August OR Monday 24th August) and group of your ability level via the booking link to get playing!
BOOKING PRICE OF £99 FOR 3 DAYS
BOOK YOUR SLOT HERE
NEW FOR 2026 - MUSIC PRODUCTION WORKSHOP WITH ANDY MURRAY
MUSIC PRODUCTION WORKSHOP WITH ANDY MURRAY
NEW FOR SUMMER 2026 AND EXCLUSIVELY AT DEROSA MUSIC BISHOPS STORTFORD
Create, Record & Produce Your Own Track in Just 2 Hours with Music Industry Professional Andy Murray
DJ, Songwriter, Producer and Industry Professional Andy Murray (aka 'Popscar' of Popscar Productions) will be offering an exciting, two hour 'hands-on' workshop focusing on all elements of Music Production. Get to experience exactly how modern music is written, recorded and produced directly from an experienced professional, using specialist studio equipment and real techniques. Whether you love pop, rap, indie, dance, R&B, rock, singer-songwriter music or electronic production, this workshop is designed to be creative, collaborative, flexible and fun. Participants will work together to create an original piece of music from scratch during the session. This will include writing your own original lyrics/melodies and recording vocals, creating beats/instruments using professional production software and exploring song structure. At the end of the session, every student will receive a copy of the track they have created that they are free to use of their own accord - this could be especially useful for those looking to go into production as students can use this recording as a part of their portfolio.
Students will also gain insight into the wider music industry as a whole through tips, tricks and advice provided by Andy.
Andy Murray's credits in the industry include:
- 4 UK Top 5 singles that were written and produced by Andy
- Co-written and produced “DON’T PLAY” by Anne-Marie & KSI, which reached No.2 in the UK charts, remained in the UK Top 10 for over 3 months and was nominated for Song of the Year at the BRIT Awards 2021
- 4 German Top 10 singles, Including the No.1 hit “Shame” by Monrose And “Simple Man” by Andreas Kümmert, the winning song from The Voice Germany
- His production and songwriting credits include work with artists such as Mary J. Blige, Craig David, Anne-Marie, KSI, Aitch, Nicole Scherzinger, Girls Aloud, Olivia Newton-John, Birdy, Mimi Webb, Tiësto and Ella Eyre (work with these artists combined has amounted to over 500 million streams worldwide)
- Also worked in TV and Media Music Production, With more than 600 production music tracks currently in circulation, music created by the workshop leader has been featured across major television productions including Match of the Day, The Apprentice, Keeping Up with the Kardashians, Love Island and Formula 1: Drive to Survive
- Alongside studio work, Andy has performed in over 1,000 live concerts with Elkie Brooks, including performances at the iconic London Palladium with the Royal Philharmonic Orchestra. Other additional highlights include:Recording an album with the Royal Philharmonic Orchestra at AIR Lyndhurst StudiosLive performances on BBC Radio 2 including The Terry Wogan Show and The Michael Ball ShowTV appearances on The One Show and This Morning
Andy will also answer any questions students have about the music industry and provide any sound advice they may need. He can advise on all topics such as Songwriting and record production, Live performance and touring and how to build a career in the music industry as it is structured today.
This workshop is perfect for:
- Young musicians and singers
- Aspiring producers and songwriters
- Students interested in music technology
- Beginners wanting to explore music production
- Experienced young musicians looking for industry insight
No previous production experience is necessary — just enthusiasm, creativity and a love of music.
DATES: Your choice of any Saturday throughout August 2026
Saturday 1st August
Saturday 8th August
Saturday 15th August
Saturday 22nd August
Saturday 29th August
TIMINGS: 11am to 1pm on your chosen date
Think you may be interested? Call us on 01279 465155 or email us on sales@derosamusic.co.uk now for more information
PRICE OF £50 FOR A TWO HOUR SESSION
BOOK YOUR SLOT HERE
