Terms & Conditions

TERMS & CONDITIONS

TUITION FEES

Tuition fees are invoiced at the time of enrolment and align with the school terms.

You can choose to pay the invoice in full or set up a Direct Debit. If you opt for Direct Debit, a £75 charge will be applied to bring your account into credit as well as the cost of lessons for the remainder of the month. This credit ensures you do not fall into a negative balance, as we often teach more lessons in a month than are paid for over a 12 month period. The Direct Debit will then be collected on the 1st of every month.

Existing customers must use GoCardless for fee collection in preparation for the upcoming term's lessons, approximately four weeks before the end of the current term. This allows time to notify us if you are not returning. Alternatively, you can pay through our low-cost payment plan of 12 equal installments.

Fees are collected on the 1st of each calendar month.

Our term dates run in parallel with the state school terms published by the local County Council within the DeRosa's location.

DIRECT DEBIT CANCELLATION

Please note it is the customer's responsibility to cancel the Direct Debit upon leaving. Any direct debits taken after the point of leaving cannot be refunded.

Refunds for lessons will be processed via your GoCardless account or a stored debit/credit card through our Bank Grade PCI DSS Level 1 Payment Providers, ensuring future refunds can be handled smoothly.

MISSED LESSONS & REFUNDS

If a pupil is absent;

Lessons missed will not be refunded
If you cannot make a lesson we will offer a virtual lesson via zoom
In certain circumstances we may be able to offer an alternative time if space is available
A tutor will provide a summary of what would of been taught in the lesson and send to you
Where a lesson is to be rescheduled due to student absence, this must occur in the same term as the lesson was originally booked. Lessons that are to be rescheduled into a teachers timetable are only possible if a space is available. Additional spaces in a teachers planned timetable are not guaranteed. Should no suitable lesson space become available during the term ,then we cannot carry this lesson forward to the new term and will be forfeit.

If our teacher is absent;

We will either:

Arrange for an alternative teacher to take the lesson
Offer a make up lesson at a future date
Offer a refund

NOTICE PERIOD

In the event that you want to leave the Academy we will be sorry to see you go.
We require a one months notice period, equivalent to 4 weekly lessons.
Simply advise us via email, text, phone or in person of your intention to leave.
You can leave immediately but only the balance after the 4 lessons have been deducted would be refundable.

FIRST AID ON SITE

Health and safety and first aid is a responsibility we take seriously. Please bring to our attention anything that may give you cause for concern.

Please note we may not always have a qualified First Aider on site.

SAFEGUARDING

All teachers are DBS checked. They work within a safeguard policy.

Every care is taken to ensure the health and safety of your child whilst on our premises. Derosa Music is only responsible for your child when in a Derosa Music lesson.

We are unable to provide any form of supervision before or after the lesson. For this reason, students remain in the care of accompanying adults before and after lessons. Parents / Carers are requested to arrive a few minutes before the lesson starts and a few minutes before the lesson has finished. This ensures a smooth and safe transition between lessons for all students.

Please do not leave your children unattended before or after lessons as we do not offer childcare facilities. In cases where you are unavoidably detained (e.g. traffic or emergency) please contact the shop and let us know.

We ask parents not to enter a students lesson without prior permission as this can become disruptive for both teacher and pupil. This may also cause safeguarding issues in the case of group/band lessons.

FORCE MAJEURE

In the event of bad/severe or extreme weather conditions (hot or cold) or any other external factors beyond our control;

If we feel it is necessary to close the school due to bad/severe weather conditions and/or for the safety of all pupils, teachers & staff, we will offer an alternative lesson in the holidays or lessons via Zoom. By the nature of this decision we are unlikely to be able to make this decision in advance of the day it may occur.

If you are unable to make this alternative lesson, unfortunately we are unable to refund or credit the lesson.

The same condition will apply where there are any other circumstances that we could not have foreseen & are beyond our control.

Students take the stage at The Troubadour in LA

EXCEPTIONAL Music LESSONS

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Terms & Conditions